Foundation Sprint
A fixed-scope sprint that turns one qualified workflow into a client Sherlock workspace, working prototype, evaluation baseline, and build-ready implementation plan.
View packageThe Brief
What landed on our desk
Context: The pressure was familiar: growing volumes, aging backlogs, and a workflow split across inboxes, guidance packs, and legacy systems. Everyone knew the caseworkers were overloaded. No one agreed where AI could help without creating new governance trouble.
The real problem: A careless build would only move the problem around. If the workflow could not show what evidence had been used, how a recommendation had been formed, and when a human had stepped in, the service would reject it regardless of speed gains.
Lines of Inquiry
How we worked the case
- We examined the case lifecycle and found the safest point of leverage was upstream: triage, document summarisation, evidence collation, and draft preparation before the formal decision stage.
- We shaped the workflow so each recommendation was grounded in retrieved guidance and case material, with escalation triggers for ambiguity, missing evidence, or policy-sensitive edge cases.
- We paired the build with an operator view that made queue state, evidence sources, and human interventions visible enough for service owners to trust the process.
Closed Loop
What changed once the facts were in
- Caseworkers got back meaningful time because routine preparation work no longer began from a blank page.
- Service leaders had a more credible path to backlog reduction because the workflow respected auditability and review discipline.
- The programme gained a practical delivery shape: one governed casework assistant rather than another round of generic automation talk.
Engagement Shape
Which package fit the case
Operating-Memory Retainer
A workflow-tied retainer for clients or partners with a deployed AI system that needs evaluation, changes, provider/model swaps, governance updates, and new workflow expansion.
View packageOpen a Case
If public-sector teams are buried in evidence-heavy administration, start where preparation work is repetitive, reviewable, and easiest to defend under governance.
Share the workstream, pressure point, and timeline. We will come back with a scoped recommendation within one business day.